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Select value in list control
Answered
Posted Dec 20, 2023
Hi,
When using the placeholder: ticket.ticket_field_option_title_id, I see that I am getting the display value and not the internal label value.
How can I get the internal label?
The are more info here: https://support.zendesk.com/hc/en-us/articles/4408887218330/comments/4412480300698
Thanks
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1 comment
Arianne Batiles
Hi Jose Mª
May I ask confirm if you want to display the tag of the ticket field value instead of the value itself?
The placeholder ticket.ticket_field_option_title_id will display the ticket field value and not the tag. Via: https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference
I think what you might be referring to is the tag for the drop-down and multi-select fields, where from this article, it says
The above placeholder displays the tags associated with the selected options. The placeholder doesn't include the option_title.
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