Changing "manifest_url" in requirements.json

Posted Dec 21, 2023

Hey!

I'm migrating service for Zendesk Channel Integration from one k8s cluster to another. I need to change manifest_url for Channel installer app after migration. It seems impossible and I get an error: "Only certain changes to requirements.json are allowed when updating an app. Please review the documentation to see what is allowed."

I don't see any reason why manifest_url is restricted for changing. Please, consider adding possibility to change manifest_url.

Problem with creating a new app instead of updating existing:
- manual accounts migration from one app to another
- existing tickets would be "hang" since they won't receive updates from existing channel integration and will be ignored by new app
- fixing by hand all current triggers/automations/... that depends on current app
- deletion of existing application would lead to missing criteria for search as well as other features of Channel integration (for example, clickthrough link)

2 comments

Date

Newest

Tipene Hughes

May 16, 2024

Hey there!

I'd encourage you to create a post in our feedback forums so our product teams have visibility over your request. Here's a link to the Platform Apps and Integrations feedback forum, and post template to help you get started. Be sure to include as much info as you can around your requirements and use case.

Have a great day!

Tipene