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Knowledge Capture- Link to Article

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David Hunter

Posted Dec 21, 2023

I was experiencing missing KC articles for a variety of reasons, all turned out to be related to my method of input.  KC articles need to be added directly via a ticket.  I suggest modifying the system to utilize a simple tag.

i.e. any article tagged:

knowledge_capture_brandA 

would appear in Brand A's KC.

Thank you, David

reference: https://support.zendesk.com/hc/en-us/requests/12182281

 

 

 

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    Tara McCann

    Community Product Feedback Specialist

    Hello David, 
     
    Thank you for taking the time to provide us with your feedback.
     
    Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template [add specifics for areas you would like to see more information].
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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