Add reassignment functionality when using auto-accept for live chat and messaging

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like to be able to utilize the new auto-accept functionality for live chat. We're unable to utilize this new feature until a reassignment functionality is added. Reassignment currently exists and works as expected when not using auto-accept. Reassignment (Reasignment Timeout & Chats Reassigned) are key chat routing settings that we can't live without.

What problem do you see this solving? (1-2 sentences) 

Agents often forget to change their statuses to Invisible at the end of their shift, leading to chats routing to agents who aren't actually available to take the chat. Auto assigning chats with no reassignment rules will lead to customers being assigned to an unavailable agent with no reply. This would be an unacceptable customer experience.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

Support reps forgetting to change their status at the end of a shift is almost a daily occurrence. 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

We are currently using chat without the auto-accept functionality. We would like to use the auto-accept functionality, but only if re-assignment is added.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Keep the existing Automatic Idle/Reassignment rules that we have now, but be able to use the new auto-accept function in tandem.