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AI Resources
Posted Jan 02, 2024
Hello Community!
Here's a list of AI-related resources that we've put together to help you understand the role of AI in customer service. You can use these to get more comfortable with implementing AI in your business and improving your customers' experience. Feel free to bookmark anything you find useful here. We will continuously update this list and comment on the post when the new resource is added. Be sure to hit the follow button to receive email notifications as shown in the screenshot below:
Blog:
- Get ready for the future of AI in customer experience
- 9 ways to use AI in customer service
- Zendesk AI: Unlocking the power of AI across your entire service experience
- A beginner’s guide to generative AI for business
- Zendesk adds OpenAI integration to expand AI-powered customer experiences
- What is AI transparency? A comprehensive guide
Discussions:
Events:
- AI & Bot Integrations for Enhancing your EX Event & Q&A Summary
- Best Practices for Zendesk Generative AI Event & Q&A Summary
- All our latest Zendesk AI announcements
Early access programs:
- Using generative AI to summarize and enhance ticket comments
- Viewing similar tickets in Intelligence
Podcasts:
- Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
- Getting personal: How AI will help businesses understand customers better
- The role of AI in self-service and knowledge management
- How AI helps companies enhance the customer experience and control costs
- Democratizing creativity through AI with The New Yorker‘s Matthew Hutson
User Group:
- A.I. User Group - a hub for Zendesk customers eager to dive deeper into the world of Artificial Intelligence. Whether you're a seasoned Zendesk user, a casual enthusiast, or someone pressed for time (aren't we all?) yet curious about A.I., this group is tailored just for you.
- A.I. User Group - January 8, 2024 - Recap and Continued Discussion
- A.I. User Group - January 23, 2024 - Recap and Continued Discussion Featured
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1 comment
Brett Bowser
Updated resources to include the following:
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