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What resources are you using to learn about AI? Share and Discover!



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Brett Bowser

Zendesk Community Manager

Posted Jan 16, 2024

Hello community friends,

Hope everything's going smoothly for all of you.

Given that AI is shapeshifting the future of customer service, we’re all on the same journey to understand it better. 

I thought it would be helpful for us to share what resources have helped or intrigued us as we navigate AI. It could be a blog, online course, book, podcast, anything at all.

As part of this conversation, I’ve included some resources that I myself have found helpful around AI and its application to customer service: 

  1. AI deep dive: Harnessing the power of AI for customer service
  2. What Impact Will AI Have On Customer Service? - Forbes
  3. AI in Customer Service: 11 Ways to Use it [+ Examples] - Hubspot
  4. Businesses say generative AI in CX has improved ROI - CX Dive

You can also find a list of resources we’ve compiled in our AI Resources post which will be continuously updated as more information becomes available.

These are great starters if you're new to the AI scene or just want to brush up on your knowledge.

Now it's your turn - what are you reading, viewing, or listening to? Does it lean towards the technical side, or is it about AI strategy? Which resources have you found that light up the AI path a bit more?

Looking forward to discovering some gems from your end.


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3 comments

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Brandon (729)

Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

I'm thrilled to share another fantastic resource that's been an absolute game-changer for me in understanding AI, especially in the context of the larger ecosystem of technology. It's Kyle Shannon's AI Learning Lab, and you can find it at thesalon.ai. This platform is a treasure trove for AI enthusiasts and learners.

What sets it apart is the vibrant community that gathers twice a week on Google Meet and nightly on TikTok Live. These sessions are incredible for mind-sharing and diving deep into the nuances of AI's future. It's a rare opportunity to engage with a community that's as passionate and curious about AI as you are, without feeling like you're being talked down to or dismissed for being excited about the capabilities of emerging AI platforms like Open AI's ChatGPT, Google's Bard and Microsoft's Co-Pilot.

Moreover, Kyle's YouTube Channel, which serves as a repository for a lot of his recorded shows, is packed with insightful content that bridges the gap between technical knowledge and practical application. Whether you're new to AI or looking to deepen your understanding, there's something for everyone here.

One of the most impressive feats of this community was their collaboration in building over 150  non-profit-inspired Custom GPTs for Chat GPT's new GPT Store in one weekend. It's a testament to the community's dedication and the practical learning experience you can gain from being a part of it.

I highly recommend spending some time engaging with the community on thesalon.ai  to explore the wealth of resources and connect with other like-minded individuals. Every day, I find myself learning something new and exciting, and I believe you all will too!

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Stephan Marzi

Zendesk Luminary

I am trying to use AI in private situations as much as possible. I think it is a game changer to recieve a complete written cancellation notice or even an announced to the employees within seconds. I am also challenging Bard, ChatGPT or other LLM's against each other. This is so interesting!

There are a lot of additional user groups sharing their knowledge in LinkedIn or other social media channels. It is amazing to see how this technology is changing the business in so many markets.

I am happy that we are going to use the Advanced AI within short, especially in the EU it is challenging us  (GDPR/ DSGVO). This will help us to train people step by step, because the usage of prompts is probably new for a lot of people.

Fun fact: From my point of view every single call of another company, provider of AI products is a training as well. To discuss about the problems of a voice bot, the hallucination of ChatGPT, the newest video and photo software... every call will train myself. It has to be fair, because I do not want to waste their time and money. 

As I see the post/ comment of Brandon above - we are always answering questions of the community in the same period of time - the existing mindset of the luminaries or probably every Zendesk user in a department is so fruitful. We are going to train ourselfs in a discussion every day. 

In fact, if you are interested in creating future you will be excited every single day and therefore: Every day will learn you a lesson!

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Eric

User Group LeaderZendesk LuminaryCommunity Moderator

I transitioned to working in the A.I. / LLM space about 6 months ago and it was incredibly daunting getting up to speed on the technology. I found some great success by going 'straight to the source' and found a variety of resources created by experts in the space.

General Learning resources:

- Andrej Karpathy is a researcher at OpenAI and has put out some phenomenal papers on his website and educational webinars on his youtube channel. The material ranges from non-technical to highly technical, so a little something for everyone.

- A beginner's guide to large language models 

Research and white papers that I found incredibly useful:

- The Research index by OpenAI

- Pythia: A suite for analyzing large language models across training and scaling

- QLoRA: Efficient Finetuning of Quantized LLMs

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