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Support for custom Ticket Statuses in Proactive Tickets

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David Kristofor Kingsbury

Posted Jan 19, 2024

Hi there, 

We use the proactive tickets Zendesk app and were wondering if there were any planned updates to be able to support Custom Ticket Statuses. 

We'd like to be able to leverage these, but currently we would need to retain Proactive Tickets as a usable app.

If not, are there any viable alternatives that would support custom ticket statuses?

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    Shawna James

    Community Product Feedback Specialist

    Hey David,

    Thank you for your question. This has been logged for our PM team to review. For others who may be interested in this feature requests, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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