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Manual Control Over Next Article Suggestion
Posted Jan 19, 2024
Zendesk's automated Next Article suggestion is often wrong on our help center. We want the ability to correct the suggested next article section. Is anyone else having this issue and found a workaround? Thanks
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3 comments
Shawna James
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Brittney
Hell, thanks for sharing these articles! I'm more curious about how to manage the suggested next articles on our Help Center (not bot or ticket submission). The suggested articles are at the bottom of each help article page and often are incorrect and don't make sense as a next reading path for users.
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Lorraine Valera
Hey both,
I have the same problem, I'd like to create a reading path for our users and was hoping to use the Next/Previous options for this until I realised I have no control over them.. As Brittney said it would be great to be able to manage those.
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