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Unable to attach images to a Gather post or comment in mobile responsive mode



Posted Jan 24, 2024

Hi!

I am using Copenhagen theme. In this mobile pervasive era, I am unable to attach images in mobile responsive mode for Gather posts and comments. Have checked with customer support that this function is currently not available.

Would like to check whether it is in the product roadmap? And if not, will it be in the roadmap?

Thank you.


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5 comments

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Shawna James

Community Product Feedback Specialist

Hello Daphne, thank you for taking the time to provide us with your feedback.
 
Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template to add specifics about the business impact of this lack of functionality and who in the organization is effected most.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Tetiana Gron

Zendesk Product Manager

Hi Daphne Tay,

We've made a product decision not to allow uploading images to posts and comments from mobile devices. 

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Hi Tetiana,

Thank you for your reply. Would it be possible to share the motivation behind why it is not allowed?

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Tetiana Gron

Zendesk Product Manager

It was not feasible for us to offer similar experiences across different mobile operating systems due to certain technical limitations.

 

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Hi Tetiana,

Thank you for sharing.

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