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Retrieve values from custom fields of ALL organizations via API



Posted Jan 25, 2024

Hey folks! Dropping a feature request for your reference.

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like to be able to retrieve the values of one or more specific custom fields across all organizations via the Zendesk API. 

What problem do you see this solving? (1-2 sentences) 

There is a lot of data stored in Zendesk, allowing retrieval via API would allow for quick audits. We currently have 2k+ orgs and counting so reviewing each org 1 by one is not feasible. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem happens on a frequent basis multiple times a month when trying to review/audit specific field values across our entire customer base. 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

I have to review each organization and their custom fields 1 by 1 whenever I need to pull specific datapoints. with thousands of organizations in Zendesk this is very very very tedious and takes days, making it impossible to provide timely updates.  

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would like to see an API endpoint that would allow me to insert one or more custom field ID (s) and retrieve the name of the organization and the value of the custom field(s). 

Zendesk Support has told me that this presently is not possible. 


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Hello Ian

Assuming you are talking about getting specifics custom fields & values from an Organization, have you tried to use the Search API to achieve it? 

  1. On Admin Center > Org Fields, you can get the field key
  2. Next, make your API request, like this
    https://exemple.zendesk.com/api/v2/search/incremental?per_page=30&include=highlights&page=1&type=organization&query=test_field_1:*
  3. Finishing, will return to you any Organizations where the value of the field "teste_field_1" is not blank

Hope this helps you!

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