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Android SDK issues
Posted Jan 26, 2024
We are experiencing a problem with the Chat SDK on Android where users try to start a new chat but are instead shown an old ended chat, if an agent ended the previous chat. We can also see the issue in the demo app, although we had to modify the demo so that the chat starts on a button press rather than in
onCreate. The sequence of events is:- user starts chat and goes through pre-chat questions
- chat begins
- agent ends chat from the agent workspace
- user sees 'chat ended' message and closes chat
- user taps button to start new chat
- user goes through pre-chat questions
- user sees 'chat ended' message and is unable to type a message
In the demo app a new chat is added to the queue at this point but the user can't see it until they close and reopen the chat. In our own app no chat is added to the queue, but we are using the answer bot and handing over to chat from there, so it's slightly different. In both the demo app and our own app the user sees the 'chat ended' message when trying to start a new chat.If the user hard closes and reopen the app, the user can start a new chat as expected. Also, if the user ends the chat themselves, new chats start afterwards as expected. This only seems to happen when the agent ends the chat, and only on Android.
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