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Zendesk Android SDK Push Notification Authentication

Answered
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Alex Batoryk-Leliw

Posted Jan 26, 2024

Hello,

It has come to my attention that Firebase has deprecated authentication through the use of server keys. Please see attached: https://firebase.google.com/support/faq#fcm-23-deprecation. It seems as though there is no other way to configure this authentication within Zendesk Admin website.

Can you please advise on if this is on the roadmap and/or when it will be changed?

Thanks

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3 comments

Date
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    Tommy Jackson

    After exchanging many emails with Zendesk support regarding this same issue, they told me they do support the new FCM API (V1), but could provide no guidance for how to authenticate in the Zendesk Admin Center without enabling the legacy api and using the `server key` it provides. I posted another issue here, so hopefully this problem will gain some traction soon.

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey Alex, Tommy,
     
    I've reached out to the product team responsible for this area for more information and guidance. I'll let you know as soon as I hear back from them with more information.
     
    Thanks,
     
    Tipene

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    Tipene Hughes

    Zendesk Developer Advocacy

    Here's an update regarding the SDK notification changes. Our team anticipates minimal impact to any existing implementations, and they'll be in touch with further updates once the required changes have been made on our end.
     
    https://support.zendesk.com/hc/en-us/articles/6749447566746-Zendesk-Android-SDK-users-prompted-for-action-following-Google-Firebase-update

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