Views for specific requesters

Answered
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Martin Zwickl

Posted Jan 30, 2024

Hello everyone,

I would like to build a view that only shows me certain senders (mail addresses). I have tried to do this using requesters, but unfortunately I cannot find them there. I have also tried to create the customer or the organization first, unfortunately without success.

Thank you for your support!

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      Brandon Tidd

      Hey Stephan Marzi -

      At last check there were too many user records to load into the admin tool, so the tagging solution is a nice workaround.

      Brandon

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      Stephan Marzi

      Hi Brandon Tidd,

      absolutely correct, but I also wondered why we can not build a trigger to a domain or single end-user mail address.

      Regards, Stephan 

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      Brandon Tidd

      Hey Martin ZWICKL -

      By adding a tag to the user or org profile, that tag will be automatically applied to any tickets created under that user / org.  From there, you can build a view around the tag.  Hope this helps!

      Brandon

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