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Product Feedback: Hyperlinks in Messaging greetings



Posted Feb 05, 2024

Hello Team,

While setting up Messaging greetings today (Admin Center > Messaging > Responses), we have noticed that there is no option to insert hyperlinks. Affected people are admins and end-users in the process.

This would be extremely useful to set up for our customers especially while in non-working hours since we can add useful links for self-serving. 

We were affected by this today when we attempted to insert a link to our Help Center.

Workaround for the time being is to just paste entire link in the response, however this creates unnecessary clutter and appears unprofessional. 

It will be amazing if we can see this functionality added to the Responses and will be of great convenience for both admins and end-users.


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