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Triggers Needed for Guide > Article Comments

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Kristyn Thomas

Posted Feb 08, 2024

Hello,

Need ability to trigger an action when someone comments an article.  Any basic trigger action at all - such as trigger an email.

"Moderation" of articles is misleading - there is no real moderation available on Help Center (seems to apply primarily to community).

Ultimately, we need a comment to simply generate a ticket (even if it has to use a Zendesk email address email-to-ticket trigger). 

There are no basic triggers available at all.  

https://support.zendesk.com/hc/en-us/articles/4408834867610-Creating-a-ticket-from-a-comment-on-a-knowledge-base-article

https://support.zendesk.com/hc/en-us/community/posts/4408868261914-Notification-about-comment-on-Article-in-Guide?input_string=Triggers%20Needed%20for%20Guide%20%3E%20Article%20Comments

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    Shawna James

    Community Product Feedback Specialist

    Hey Kristyn,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. As you linked articles and community posts on this feature area I want to reiterate that you can create a ticket when someone comments on an article however if you would like it automatically, then what we have mentioned in the past is that it is possible to custom build it and they can talk to services to get that done. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
     

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