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Anonymous users data in Events API
Posted Feb 08, 2024
I am using the Events API to get User Events such as
https://mycompany.zendesk.com/api/v2/users/379992044577/events?filter[source]=zendesk&page[size]=50
This works well to obtain data for signed users. E.g., events of type 'help_center_searched' and their queries.
But how do I get the same data for Anonymous users?
I can't see how to use the Events API without providing a user ID.
BR / Ole
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1 comment
Greg Katechis
Hi Ole! All events must be tied to a Zendesk user, as we outline in our documentation, so you wouldn't be able to track anonymous data. You can read more about this here.
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