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Zendesk free training: Which category should a CSM select for their focus.
Posted Feb 08, 2024
Hi Z - Team,
I was delighted to learn of Zendesk's free training on their products/services.
As a Customer Success Manager always vested in expanding their skills, from the free training credentialing, and certification program categories offered, which one(s) do you perceive align with this job function?
Your input is appreciated,
Maura-Lynne
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1 comment
Grace Maxon
Thank you for your question!
Zendesk offers a wide range of free, on-demand training courses for all of our customers to take. The type of courses that would be best for you may differ from someone else based on the way that you use Zendesk.
Generally, I always recommend Foundational Support Learning Path and On-Demand: Zendesk Support for Agents - is there a certain area of Zendesk that you're looking to learn more about?
Additionally, I would recommend our Customer Success Live webinar series - these webinars happen weekly on Wednesdays at 12:00 PM CST; Customer Success Live is a webinar space to chat with our Success team and other Zendesk users in this small-group setting to discuss any challenges you're having, ask questions, and even share tips that worked for you. This is a great weekly opportunity to connect with Customer Success and make connections with other customers.
We also have a few resources covering Zendesk in a customer success use case, such as our Customer success playbook: A comprehensive guide and Customer success: A guide to what it is and why it matters.
Finally, I would encourage you to check out the team's posts on our Success with Zendesk page - we'll be posting bi-monthly different topics that have gotten a lot of attention from other customers and teams. We also have our Zendesk Blog that routinely posts new and exciting content that works in tandem with our Guide.
Let me know if you have any thoughts or questions!
Grace
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