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Sync of organization and contacts betwwenZendesk sell and Support

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Lars

Posted Feb 13, 2024

I am guessing this is a hot topic for more than us as your customer..?? I cannot belive its not a native product integration between sell and support, i actually took it for granted that it was when we decided to buy Zendesk. Zendesk hasnt solved our need for ONE masterdata of our customers, and to do manual export is not an option. Do we really need to look into other systems?  

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3 comments

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    Shawna James

    Community Product Feedback Specialist

    Hi there, thank you for your feedback and expressing interest in improvements in this product area. Please know this feedback has been received and logged for our PM's to review. We understand that frustration that comes when the features you wish to see be built are not, and appreciate you taking the time to share how we can improve. Thank you again!

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    Hillary Critelli

    I agree wholeheartedly with this person. It is WILD that this isn't a native integration. 

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    Jacek Sałacki

    Zendesk Product Manager

    Hi Lars, Hillary

    I'm a product manager, responsible for Sell. Thanks for your feedback. Such information is great a great insights for us and help us to plan development of our products in that way it better suits your, our Customer, needs. At this moment integration between Sell and Support can be achieved by add-on apps available in our Marketplace (i.e. Sell app for Support)

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