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Issue with new custom object permissions for agents
Posted Feb 13, 2024
I created new custom object and created few records as admin via app. And as admin user I can view/update/search these records without issue from zendesk support app or via API(Postman).
I also set permissions for agents(check attachment), as described here:
https://support.zendesk.com/hc/en-us/articles/6034260247066-Configuring-agent-access-to-custom-object-records
However, if I try to list these custom objects, I can't, neither can view any of them via API and via zendesk support app I created. I get 403 forbidden error in both cases: "You do not have access to this page. Please contact the account owner of this help desk for further help." If I just switch to legacy objects, I can access them via API as agent.
Can someone confirm that custom objects can be accessed by agents, and what was processes of setting it apart of steps explained in article I shared.
Do I need to request some EAP feature?
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