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View Active (non-Suspended) users only and by default



Posted Feb 14, 2024

Presently, there is a filter to show Suspended users only, by means of a checkbox. That means it is impossible to view non-Suspended users only.

In fact, I often want (and I expect many folks often want) to see only non-Suspended users (that is, to hide Suspended users), and I would prefer to set that as the default.


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Shawna James

Community Product Feedback Specialist

Hello Daniel, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Shawna James 

I want to co-sign this request and would like to take it a step further, I'd like to suggest that only non-suspended users are shown anywhere users are mentioned, unless suspended users are specifically and explicitly included or selected in filters.

 

Even when users are suspended, active users have the ability to select them in the Assignee dropdown on tickets, for example… Even though they are suspended. Seeing suspended users everywhere is incredibly messy, and is not helpful when we are trying to keep track of users.

 

We have to manually remove suspended users from groups in order to prevent them from showing in the Assignee dropdown. It's incredibly tedious and repetitive. 

Our use-case is very simple: we have many users on our account, and filtering through non-suspended users is currently impossible. From the Team members page, we can only select seeing only suspended users from the filters, but when that checkbox is left unchecked, we see both suspended and non-suspended users.

 

We cannot simply delete suspended users as we need to maintain historical data, but currently suspended users take up a substantial amount of valuable space and time on a daily basis.

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Maddie is 100% correct. Zendesk got the UX backwards in this case.

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