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Generative AI EAP for Voice - Feedback + Request
Posted Feb 14, 2024
Thank you for the EAP participation, we have been using the Gen AI Voice summary for about 3 weeks, the following important adjustments would be necessary on our part:
- a data protection-compliant solution without a required opt-in for call recording:
since we would not request an explicit opt in and we would also like to do without the complete transcription, a summary without dependence on storage (and access) to a call recording would be absolutely desirable for us.
Alternatively, automatic deletion of the recording after publication of the summary as a "solution" in the legal gray area
- an automatic update of the intelligence app after publication of the summary to capture intent, language and sentiment relevant to the evaluation
I look forward to feedback on this and even more so to the prospect of implementation, thank you very much.
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5 comments
Official
Sean Chuang
Hello,
Thank you for your feedback. Our solution is vetted for compliance before we develop but we will take your feedback and revisit. In the meantime, you can auto-delete recordings - see here
Thanks,
Sean
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Shigeichi Nakano
Hi team,
When a voice call is made in Japanese, the wrong word “おだしょー” frequently (almost once in a sentence) appears in the call log, while neither the end user nor the agent says the word. I believe that it should be the problem on our produce side, could you please review this?
Here is the example of call log, and the problematic word is marked with the red frame.
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Sean Chuang
Shigeichi Nakano Thank you for your feedback. We will advise the appropriate team on the issue. Just to make sure, can you please tell me what “おだしょー” means in english? Just want to make sure we provide specific information to the team. Thanks.
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Shigeichi Nakano
@...
It's my assumption, but “おだしょー” should be spelled as “Oda Sho” in alphabet, and it seems a kind of nickname, for a name like “Shotaro Oda”.
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