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Getting ready for artificial intelligence with Zendesk



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Delores Cooper

Customer Success

Posted Feb 16, 2024

This month’s Success with Zendesk release is all about Zendesk and artificial intelligence. AI is the hot new trend in tech, and we’re here to help guide you through all of the exciting things that Zendesk has to offer with it. Here’s a roundup of resources to help you, whether you’re just dipping your toe into the world of AI or you’re an artificial intelligence master! 🤖

 

 

Customer Success on demand

Videos this month can be found here and cover the following topics: 

Getting to know Zendesk AI

This video introduces you to artificial intelligence, the different offerings we have to support AI here at Zendesk, and a few of the benefits you’ll see with it for you and your team. This is the first step you’ll want to take on your AI journey with us! 

How to prepare for AI

AI is having its moment right now, which is super exciting, but it also can be a little overwhelming; this video will help you get started on the right path and ensure you’re set up for success with artificial intelligence in your support organization. You’re going to do great! 

Success with AI

Artificial intelligence can empower you and your team to do many things, and it's no surprise that Zendesk’s AI can do the same! This video will walk you through a few of the ways that Zendesk can help empower and optimize your support team’s workflows, both internally and externally! 

More resources for you - 

Customer Success Live

Chat with our Success team and fellow Zendesk customers in this collaborative setting. A weekly opportunity to learn best practices & tips to strengthen your teams and achieve your goals.

Be sure to register for a Leveraging Advanced AI session with our Customer Success team - Step into the transformative world of AI with our CS Live Session focusing on advanced AI capabilities for service excellence. This session offers an array of practical tips and strategies to harness the power of AI effectively, enhancing customer service interactions and driving increased satisfaction and loyalty. For our US-based customers, register here while our Europe-based customers can register here.

Community events

We have so many exciting events that center around artificial intelligence. Check out those conversations on-demand below.

Uplevel your knowledge with Zendesk Training 

As you’re looking to understand messaging and all that it has to offer, we highly recommend taking our free, on-demand training.

If you found this information helpful, be sure to follow this topic to be notified of new posts curated by your very own Customer Success team. 


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