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Easy way to hide end-user credentials in a community post
Posted Feb 20, 2024
Hiding my end-users credentials such as the username should be a basic feature. Currently, if I want to enable commenting on posts, the username of the end-user is publicly visible.
The Zendesk admin should be able to easily hide the username in Zendesk Guide without necessarily paying extra to edit the source code of a page template.
I understand that this seems to be an "easy" workaround, but I understand this as a basic feature due to GDPR regulations.
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4 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Tetiana Gron
Hi Florian Grossmayer,
We have aliases available for customers of our customers to conceal their names. See Adding or editing your help center alias. I would also recommend to check the article about user profiles. See Enabling and disabling profiles in your help center.
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Tetiana Gron
Hi 이지훈(maclaude),
We offer aliases for both admins/agents and end users. You can configure them in different places. These two articles describe the configuration of aliases for the end users Adding or editing your help center alias and Enabling and disabling profiles in your help center.
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Florian Grossmayer
Hi, this does not help me at all unfortunately. I do not want to hide an agent's name but an enduser.
Using the aliases does not do the job. I already a customer base and will not add aliases for all my users manually. I will also not ask all my enduser's to set that up manually.
Disabling profiles are also not related to my request as I do want to allow my endusers to post into the community section.
What I need is a out-of-the-box solution to hide my enduser's name in a community post. They should have all functionalities - the only difference is that their names are not publicly visible to the rest.
It seems that this is only possible by editing the source code of my helpcenter's live theme. This would have been ok for me if this would at least be free of charge. To my surprise I need another developer package, which I have to purchase for another 149$.
Data protection has become more and more important, especially in the recent years. I would have expected this feature to be part of the standard package as realizing it is first of all very easy and quick, also I see a big benefit in particular in big companies.
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