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I'm unable to change the name of my WhatsApp account
Posted Feb 26, 2024
I want to change the name of my WhatsApp account that is connected to Zendesk. I already made the change in Meta but now I see this message: "The certificate is not available for your business. Only the provider of commercial solutions that manages the integration with the WhatsApp Business Platform will be able to download the certificate."
And in Zendesk, I don't see any option to change it.
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Shawna James
Thank you for taking the time to provide us with your feedback. I see that you have opened up a support ticket with our team to respond to your question. They will be best suited to help you here but please do let us know if you continue to run into issues. Thanks again!
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