Customer Idle Warning Notifications

Request: Allow for the creation of triggers in Messaging to warn customers of impending time out.

We would like to be able to automatically notify individuals who are at risk of timing out. This would allow agents to focus on active customers without having to check back on every open chat/message. 

This also improves the customer experience to be given a little nudge that they are about to time out and be moved to email. 

This would tie in nicely to my other request to allow us to create triggers to let customers know when the message has timed out and to check their email to continue the conversation.