Problem with Knowledge capture pop-up
Posted Feb 29, 2024
Hello,
I am having an issue with knowledge capture in Zendesk keeps poping-up. Once the window pops-up, I am unable to close it. I have tried cleaning the cache, and different browsers, but no luck. To be exact, when I press "X", the windows reappear again: 
Let me know if You need more details (video of the problem, or console information)
Thanks in advance.
Regards,
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3 comments
Christine Diego
Could you kindly add "?noapps" to the end of the ticket URL where the issue is occurring? Here's an example:
If you have any browser extensions enabled, would you mind trying to disable them before trying to access the ticket again? Some users have successfully resolved the issue by disabling the extension.
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Julian
Having this same issue.
Were either of you able to resolve 6616233216026 or 1900258818724 ?
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Thales Cardozo
Hi!
The same issue has started to happen with some agents in my organization. Any clue about it?
Thanks!
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