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List View/Search for Help Center Users with Guide Profile Access
Posted Feb 29, 2024
As an Admin, I would like to see the ability to manage users of the Help Center more efficiently by having a section from within Guide Admin that allows me to see a list of all Guide users, search for specific users and view their Guide profile page all from one view.
Having to click through on a specific post or comment to the user's profile is not efficient and does not allow me to manage users holistically (like in the case of agents needing badges/titles BEFORE they start posting in Guide so that they are identified to end users correctly).
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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