Feature Availability for Clients without Advanced AI Add-on

We need a feature that allows admins to set up triggers for adding internal comments to tickets. This will primarily benefit our support team by enhancing the communication and management of ticket updates.

Problem Being Solved:

Currently, adding internal comments via triggers is cumbersome and requires API use. This feature would streamline the process, making it easier and more efficient for our support team to manage tickets.

Impact of Lack of Functionality:

Without this functionality, our team faces challenges in efficiently updating ticket information. This issue frequently leads to delays and impacts our overall customer service quality.

Current Workaround:

Our current workaround involves using APIs to add internal comments, which is not as efficient and requires technical expertise.

Ideal Solution:

The ideal solution is a built-in feature that allows admins to easily configure triggers for adding internal comments to tickets. This would improve workflow efficiency and make the ticket management process more seamless.

I'd like to suggest extending the availability of this feature to clients who don't use the Advanced AI add-on. Given its fundamental nature and broad applicability, this feature could offer significant value to many clients