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Identify the Phone Number in the messaging Ticket.
Posted Mar 07, 2024
It is important to be able to identify from which phone number a client is contacted. We have clients who have more than two telephone numbers in their profile and for security reasons, we need to identify which number they are writing to us from.
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3 comments
John-Paul Page
I might be missing something, but if it is a messaging ticket should the client not just confirm the telephone number?
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Vaughan
We would like to see this function as well. Often we have profiles with multiple phone lines associated and replying via SMS requires selecting the correct line for the outbound message, not simply the default line of the profile.
+1 for wanting an ability to determine the phone line which created a ticket via SMS.
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