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Heading 2 formatting issue in ZenDesk Editor



Posted Mar 09, 2024

Hi to Community!       

Yesterday I discovered strange bug in ZenDesk Helper editor which have not seen before.

After creation of an article I have discovered incomprehensible random sections throughout the article text.
In the editor, indeed, it is defined as heading 2 - the format that determines how the text gets into the navigation as section.

But in the text of the document itself (document from where I copy text itself), the formatting is different - normal text, which is usually (and everytime before) defined in the editor as paragraph, plain text.

Maybe someone stumbled upon same issue and have a suggestion?


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3 comments

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Katarzyna Karpinska

Zendesk Product Manager

Hi Serhii Bazhan, please raise a ticket with our support team. We'll be able to help you :) 

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Hi Katarzyna Karpinska,

I am a newbie here. Where can I find a ticket creating functionality on this platform?

Thanks in adnvance!

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Shawna James

Community Product Feedback Specialist

Hey Serhii, I went ahead and created a ticket for you. Please expect to hear from a customer support agent soon. Thanks again!

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