Recent searches

No recent searches

Ticket Count

image avatar

Tyler Duncan

Posted Mar 11, 2024

I ran the Zendesk API to get an overall count of tickets.  I am getting a low number.  Is there a way I can get an overall ticket count? 

0

5

5 comments

Date
    image avatar

    Jakub

    Zendesk Customer Care

    Hello Tyler Duncan

    I would appreciate it if you could share the API you used for that purpose.

    I can see that api/v2/tickets/count does not include archived tickets (tickets in closed state for more than 120 days), this could explain why your result is lower than anticipated. 




    0

    image avatar

    Gab

    Zendesk Customer Care

    1

    image avatar

    Tyler Duncan

    I apologize for lack of information regarding the API.  I am referring to the Ticket API 

    • GET /api/v2/tickets/count
    • GET /api/v2/tickets

    Would there be a way to get the count of the archive tickets? 

    0

    image avatar

    Gab

    Zendesk Customer Care

    Hi Tyler, 
     
    All ticket API endpoints except Count Tickets, Listing Tickets, Listing Ticket Metrics, Ticket Skips, and Listing Ticket Audits return archived tickets.
     
    More information can be found here: About ticket archiving

    1

    image avatar

    Tyler Duncan

    Thank you.  I can now proceed with my current project. 

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post