Scheduled Dashboard - Respect report sorting and include date range



Posted Mar 11, 2024

Hi Zendesk Team,

We build a report in Explore and have it added to and sorted in a Dashboard the way we want, however, when we schedule that Dashboard for delivery, the Excel exports all revert to be sorted alphabetically.

Can we please have the Dashboard delivery accurately reflect the reports that we've built? It would also be great if there was a include the date range from the Dashboard in the Excel export, is that possible as well?

I know we can sort and add data in the Excel file but that just adds extra steps after we've already taken the time to build the report in Explore the way we want it to display. 


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