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Discussion: Has your company implemented AI into any of your workflows?
Posted Mar 14, 2024
Hi all! Hope this post finds you in high spirits.
Back in January, we had a fascinating discussion here about our personal engagement with AI. (See How are you starting to use AI for work?) Thanks to everyone who contributed - it truly added some great perspectives to our understanding of AI! Feel free to add your thoughts there if you haven’t yet, too.
Now, let's take that conversation a step further and focus on the organizational level.
- Is your company utilizing AI in any workflows?
- What kind of tasks is it assisting with and how has it benefited your processes?
- Maybe AI is streamlining customer support processes, driving productivity, or facilitating easier data management?
Remember, no share is too small - whether you're in the early stage of experimenting with AI or your systems are fully AI-integrated, your insights can add a unique perspective to our collective learning and understanding of AI in business.
Let's continue to explore AI together and support each other on this journey!
Looking forward to your stories and insights.
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3 comments
Brandon (729)
So by now most of us know that we shouldn't be loading sensitive information into public AI tools like ChatGPT. That said, there is one use case that stands out that our clients have found particularly helpful.
When we are first starting on building out a help center with a client, oftentimes we find that the data just doesn't exist anywhere. Rather, we discover that a lot of the knowledge is just 'institutional,' passed from one support rep to the next. And while Zendesk's Advanced AI offerings and Generative capabilities (currently in EAP) are great at expanding and tone shifting known topics, it's actually more often the *unknown* that trips up Guide Article publishers.
This is where we can harness the power of ChatGPT's free tool to become the best brainstorming buddy on the planet. Step 1) Sign up for a free account at chat.openai.com. Step 2) Describe in generic terms what it is you do (your elevator pitch). Step 3) Ask Chat GPT to come up with 25 Frequently Asked Questions (FAQs) that a customer might ask of your support staff. You can even have it try to answer the questions as well. In about 30 seconds, you'll have a laundry list of potential (generic) questions that can serve as a springboard to curating content for your fledgling Help Center. Clients who we've done this exercise with have considered it an eye-opening experience.
Bonus points if you ask ChatGPT to make up a limerick about your company.
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Stephan Marzi
We have implemented an AI based order entry system in order to automate process step by step.
Furthermore we are always looking for solutions with benefit. A special AI Team will focus on that topics.
Also a demand forecasting procedure is to be implemented soon. We are facing a connected supply chain tool, which will allow us to estimate exact dates during production process and to react in a proactive manner on scheduled shortages etc..
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Patrick Teen
We didn't have AI in our workflow, but instead decided to create eesel AI for helpdesks like Zendesk!
I believe AI is a great support tool and will only continue to be refined. I particularly love being able to integrate all the countless apps companies have so that knowledge sources can be created and maintained centrally, being navigated by AI for support agents and customers.
If that interests anyone, feel free to check out our listing here.
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