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how to get a list of triggers and ticket id
Posted Mar 15, 2024
Hello,
Wondering how to get a list of triggers and the tickets. I'd like to run a query on a trigger, and have the output show me a list of all tickets that the trigger was used on for a given time period. For example, in the last 30 days, trigger 98766345 was fired x amount of times and used on ticket ids 98747, 987734, 987564 etc. Any insights are greatly appreciated!
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2 comments
Greg Katechis
Hi Patrick! As far as I'm aware, we don't have any endpoints that would provide this information. The closest that you could get is if you had a unique tag that your trigger applied, you could then run a search on that tag, but it would probably be a little messy. We have an article that covers this better than I could, so I'll link that here for you.
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Patrick Arrastia
Thanks for the response Greg, have a great day!
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