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how to get a list of triggers and ticket id



Posted Mar 15, 2024

Hello,

Wondering how to get a list of triggers and the tickets. I'd like to run a query on a trigger, and have the output show me a list of all tickets that the trigger was used on for a given time period. For example, in the last 30 days, trigger 98766345 was fired x amount of times and used on ticket ids 98747, 987734, 987564 etc. Any insights are greatly appreciated!


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Greg Katechis

Zendesk Developer Advocacy

Hi Patrick! As far as I'm aware, we don't have any endpoints that would provide this information. The closest that you could get is if you had a unique tag that your trigger applied, you could then run a search on that tag, but it would probably be a little messy. We have an article that covers this better than I could, so I'll link that here for you.

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Thanks for the response Greg, have a great day!

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