Disappointed with Zendesk Support Response Time and Effectiveness

Dear Zendesk Community,

I'm reaching out to share my recent experience with Zendesk Support regarding a critical issue affecting our business operations. Unfortunately, we've encountered significant delays and a lack of urgency in receiving support for this issue.

The issue has been ongoing for almost 2 weeks now and significantly impacts our ability to assist our customers. Despite contacting support promptly, we've experienced slow response times and haven't seen a clear path towards resolution.

While we understand complex issues can take time to resolve, the lack of communication and urgency from Zendesk Support is concerning. We value our partnership with Zendesk, but this experience has unfortunately eroded our confidence in your support system.

To ensure a prompt resolution and improve the overall support experience for other users, we urge Zendesk to address these concerns. We'd appreciate any insights or suggestions from the community on how to escalate this issue effectively. Based on the responses from the community board, it looks like this is an ongoing issue. How are you addressing these issues and ensuring a better experience for your customers? 

Thank you for listening and for your time.