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Draft options to show indicator
Posted Apr 03, 2024
The free draft option in Zendesk is a really good addition and super helpful, especially with new hires.
The struggle with this right now is relevant to being able to understand when there is a draft added by an agent so a manager can review it. There is no indication that would help us identify when a ticket contains a draft.
The request is to add a “1” icon which will work as an indicator when there is a draft saved. That will help mostly managers but agents too with this.
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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James Peterson - Eastern Logic
Hi Nick I. ,
We have recently updated our Drafts app on the Zendesk Marketplace, which should now be able to help solve the problem you have outlined above. The app is free to use, so please give it a try and see if it can help. Full description of the app is on our Help Centre here. Feedback is welcome!
Cheers ~
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