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Followers - Views and Notifications
Posted Apr 04, 2024
I'm working on implementing Zendesk within my org, but we're running into a brick wall with follower functionality:
We have 30+ users (Maintenance/District Managers/etc) who are primarily on the road and need to be able to see tickets they are following from the mobile iOS app. These users do not need full Zendesk agent functionality, just the ability to see tickets they are following and comment on them as needed. Currently there are no ways to set up a view of tickets I'm following in Zendesk, which prevents the user from being able to view them from the mobile app.
Additionally, we would like to receive push notifications/email ANY TIME a follower is added to a ticket, not just when the ticket is created/updated.
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1 comment
Will Poon
Hi Justin,
Many thanks for your feedback, I've recorded your feedback and passed it onto the mobile apps team for future consideration.
In relation to viewing following tickets, there is a potential workaround that your mobile users could follow. If they open a ticket that they have commented on and tap on their avatar inside the conversation, they'll see their profile, from there, they can tap on the following tickets to see the full list. I know this is not an ideal workaround but might be something the team could use to review this list of tickets.
Regards,
Will
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