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Field sync with Jira flag needed



Posted Apr 10, 2024

Currently with a one-way sync from ZD to Jira, the fields are set to sync.

ie

Ticket 123
 
Fields:
 
Client URL: https://google.com 
Specific Screen URL:https://google.com/photos
 
In Jira:
 
Jira issue: 345
 
Fields:
 
Client URL: https://google.com
Specific Screen URL:https://google.com/photos
 
If, for any reason, the field in the Zendesk ticket 123 is changed from:
 
Client URL: https://google.com
Specific Screen URL:https://google.com/photos
 
To 


ZD
Client URL: null
Specific Screen URL: null

 

It will overite the Jira fields to 

 

Client URL: null
Specific Screen URL: null

 

I'd like to see added that if the ZD fields are not changed (Null), they should not overwrite the field in Jira. You can use a flag trigger if only the field is changed, not what it is.  Otherwise, the field sync is useless to me, and I don't want to go back into ZD each time if it is missed.

 

ZD
Client URL: null
Specific Screen URL: null

 

Leave alone if no change is made to the ZD ticket fields.

 

Client URL: https://google.com
Specific Screen URL:https://google.com/photos

 


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1 comment

image avatar

Shawna James

Community Product Feedback Specialist

Hey Jeff,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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