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Field sync with Jira flag needed
Posted Apr 10, 2024
Currently with a one-way sync from ZD to Jira, the fields are set to sync.
ie
Ticket 123
Fields:
Client URL: https://google.com
Specific Screen URL:https://google.com/photos
In Jira:
Jira issue: 345
Fields:
Client URL: https://google.com
Specific Screen URL:https://google.com/photos
If, for any reason, the field in the Zendesk ticket 123 is changed from:
Client URL: https://google.com
Specific Screen URL:https://google.com/photos
To
ZD
Client URL: null
Specific Screen URL: null
It will overite the Jira fields to
Client URL: null
Specific Screen URL: null
I'd like to see added that if the ZD fields are not changed (Null), they should not overwrite the field in Jira. You can use a flag trigger if only the field is changed, not what it is. Otherwise, the field sync is useless to me, and I don't want to go back into ZD each time if it is missed.
ZD
Client URL: null
Specific Screen URL: null
Leave alone if no change is made to the ZD ticket fields.
Client URL: https://google.com
Specific Screen URL:https://google.com/photos
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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