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Masking the number sent for SMS

Answered


Posted Apr 11, 2024

For a better customer experience, and so they know who the message is from, it would be helpful if our company name replaced the mobile number


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2 comments

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Shawna James

Community Product Feedback Specialist

Hello Nathalie,
 
Thank you for taking the time to provide us with your feedback. Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
 

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Widson Reis

Zendesk Product Manager

Thanks for the feedback,
We understand how important this feature is for some customers, however, we don't have it in our roadmap for 2024. 
 

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