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Including metrics for 2 different time periods in one report.
Posted Apr 21, 2024
Is it possible to include metrics from 2 time periods in one report? E.g. for ticket form, report the number of tickets created last month and the number of tickets created in the past 12 months?
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Dainne Kiara Lucena-Laxamana
Hi Martin Cubitt
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Yes, it's natively possible to report on 2 different periods for your created tickets. We have a Time Period metric called “Tickets created” wherein you can select a specific period in time. However, it's limited to the following:
More information can be found at Metrics and attributes for Zendesk Support
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