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Expand Community Dataset to include user/org info
Posted Apr 24, 2024
Feature Request Summary:
The Community dataset in Explore should be expanded to include information about the User and their Organization.
Description/Use Cases:
We have a lot of information that we keep on the Organization records in Zendesk, which we'd like to be able to reference when reporting on who is posting in our Community (Gather). For example, we'd like to be able to report on how many customers beneath a certain ARR value are engaging/posting. The ARR value is stored on the Org record in Zendesk (and users are part of Organizations based on their email domain) so if we could have Community users' Organization attributes in the dataset, we'd be able to build a report for this in Explore.
Business impact of limitation or missing feature:
If we wanted to get any information about the Organizations of the users who are posting, we would have to do this in a different tool to cross-reference the user ID info that we do have in the Community dataset with their associated Organization's ARR (or other) information.
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Kailee Urban
I second this request! While there are many use cases that would benefit from this change, the one specifically we are looking to solve with this is prioritizing feature requests. We want to be able to more accurately report on and prioritize feature requests by organization, ARR, and other attributes we store on the org record and this would unlock so much potential for us.
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