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Android FCM problem.



Posted Apr 26, 2024

Hello, dear developers. I've set up Android Chat SDK v2. So user which require support should receive notifications on their phone even if the app is closed. So, he can return and finish our support affairs.
So, I'll try to set up Firebase access, but can't save access credentials and app ID.  Please look at the screenshots following URLs. Please help me understand what I doing wrong.

https://i.postimg.cc/Kzh20xq8/Screenshot-2024-04-26-at-13-53-12.png

https://i.postimg.cc/W3vBMSzD/Screenshot-2024-04-24-at-16-35-02.png

Also by the follow this guide. I must upload the Firebase JSON file config. https://support.zendesk.com/hc/en-us/articles/4408821714458-Enabling-push-notifications-for-the-Chat-SDK-for-the-mobile-app#topic_mww_4yv_tkb

 

But there is no field on the website to upload some configs. Thank you for the help.

 

 


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2 comments

I ve the same problem. I want to figure it out too

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Erica Girges

Zendesk Developer Advocacy

Hi! 
 
Please see this article here in regards to changes made addressing this issue.

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