Recent searches


No recent searches

Queue callback request: Expired



Posted Apr 29, 2024

Hi Zendesk Support,

 

According to the comments here, if a customer requires a callback but waits>60 min for it, they will not be connected to an agent automatically but a new Zendesk ticket is created for callback later https://support.zendesk.com/hc/en-us/community/posts/4645654279706-Call-Back-Feature. I noticed the ticket system info: queue callback request: expired, but no inbound call created in the call table. Is it because they required a callback so no inbound call has been created? Thanks!


0

0

0 comments

Please sign in to leave a comment.

Didn't find what you're looking for?

New post