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View help center usage by organization
Posted Apr 30, 2024
I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to determine if a customer is using our articles or just reach out for support without looking at our internal documentation. This data point is very helpful during customer calls on performance since we do push hard to use the help center and can see people are looking at articles but I can't tie it back to an organization.
I know I can go into each user profile to view their comments on articles, votes, and which pages they are following but does not give me a whole picture. I know we capture the data since you display it in the ticket view on what articles the customer looked at before submitting the ticket.
Can we please make something like this or is there a way to do it and I am just not finding the right article.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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