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Enabling Light Agents that can edit articles to use preview feature
Posted May 17, 2024
Some of our light agents have permission to create and edit Zendesk Guide articles.
However, when they edit an article that is in the unpublished (draft) category and try to preview their work they get the "oops… You're not authorized to access this page" error.
I believe it would only make sense to have preview feature enabled for anyone that has the ability to edit content. Perhaps it was already meant to work in this way, since the button is there.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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