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How to see time logged per agent per period and not total time
Posted May 17, 2024
Hi
Could you please assist us in generating reports that will show time logged per agent per period of time (for example for last week)
For example
Agent A = Ticket A - 4 hours, 25 minutes
Agent A = Ticket B - 1 hour
We want to see the time logged per period and not the total time for this ticket
If a ticket has 100 hours total and last week we worked only 4 hours on it then reports must show only 4 hours
In Zendesk Explore we could find Metric - Time Spent Last Update which shows you just the last update for that ticket and that the period
Thank you
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1 comment
Brandon Tidd
Hey There Alexandr Gusacenco
You can achieve this with the help of a free app called the Time Tracker app. Details here:
https://support.zendesk.com/hc/en-us/articles/4408885648282-Can-I-create-a-metric-to-give-the-time-spent-working-on-each-ticket-during-last-month
Hope this helps!
Brandon
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