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How to see time logged per agent per period and not total time



Posted May 17, 2024

Hi 

Could you please assist us in generating reports that will show time logged per agent per period of time (for example for last week)

 

For example  

Agent A  =   Ticket A - 4 hours, 25 minutes

Agent A  =   Ticket B  - 1 hour

 

We want to see the time logged per period and not the total time  for this ticket 

If a ticket has 100 hours total and last week we worked only 4 hours on it then reports must show only 4 hours 

In Zendesk Explore we could find Metric  -  Time Spent Last Update  which shows you just the last update for that ticket and that the period 

 

Thank you 

 

 

 

 


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Brandon Tidd

Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

Hey There Alexandr Gusacenco 

 

You can achieve this with the help of a free app called the Time Tracker app.  Details here:
https://support.zendesk.com/hc/en-us/articles/4408885648282-Can-I-create-a-metric-to-give-the-time-spent-working-on-each-ticket-during-last-month

 

Hope this helps!

 

Brandon

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