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Repeat Report for the customer- Repeat Within 3 days and Repeat within 7 days



Posted May 29, 2024

Hi Team,

Can you please help us to create couple of reports for Repeat rate for the customer?

1)Ticket which are repeated with in 3 days.
Example:(Ticket repeated dates 1-3 dates,2-4 dates,3-5 dates etc.)

2)Ticket which are repeated with in 7 days.

Example:(Ticket repeated dates 1-7 dates,2-8 dates,3-9 dates etc.)


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Dekbi

Zendesk Customer Care

Hi Barath,
 
You may use the metric 'Tickets Created for the last 30 days' or 'Tickets Created for the last 7 days' and then add an attribute for the Requester's Name or Email.
 
Here's our documentation regarding the available metrics and attributes that you may use: Metrics and attributes for Zendesk Support
 
Additionally, you may also want to check if creating a custom metric and attribute would fit your need.

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