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Understanding and Managing 'Enable Agents to Manage Requests' Setting in the Help Center
Posted May 31, 2024
Is there a way to determine if the 'Enable agents to manage requests' setting is activated in the Help Center?
In our Help Center, users can submit new requests from various sources, including custom links for ticket submission. However, agents are being redirected elsewhere when they attempt to use these links, likely due to the aforementioned setting. To address this issue more effectively, we need to ascertain whether it is enabled or not.
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Greg Katechis
Hi Mehboob! You can see this in Guide's settings…just take a look at the docs here.
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Mehboob Ali
Hi Greg, is there an API from where I can verify if this setting is enabled or not?
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Greg Katechis
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