Difficulty Managing Multiple Tags on Tickets in Zendesk Explore

Hello Zendesk Community,
 

I am encountering a challenge with managing and reporting on tickets that have multiple tags in Zendesk Explore. Each ticket in our system is tagged to categorize the type of issue or complaint the player is facing. However, when tickets have multiple tags, it complicates the reporting process and leads to inaccurate data.
 

Here’s a brief overview of the issue:

_Multiple Tags on Tickets: Players often submit requests with several tags, which makes it hard to isolate and count individual issues accurately.
_Inaccurate Reports: The presence of multiple tags can result in tickets being counted multiple times or not at all, depending on how queries are structured. This affects the reliability of the reports we generate for our developers to identify and fix game issues.
_User Errors with Forms: Users sometimes select the wrong form when submitting their requests, leading to incorrect tagging and further complicating the data. it also makes automated tags once the user chooses one of the fields/forms, which we can not always remove when we are replying back (trying to delete the auto-tag and it bounced back) 

I’m looking for advice or solutions to:

_Limit the number of tags on each ticket.
_Ensure tags are used consistently and correctly.
_Improve the accuracy of my reports in Zendesk Explore despite the presence of multiple tags.
Any suggestions or best practices from those who have faced similar challenges would be greatly appreciated!

Thank you 🙏🏼 🙏🏼