Recent searches
No recent searches
Placeholder Functionality in Content Blocks for Help Center Articles
Posted Jun 17, 2024
Hi,
We manage over 100 brands and aim to create a dedicated Help Center for each. Our current strategy involves utilizing Content Blocks for articles, subsequently posting these across all brands. However, we face a significant challenge: ensuring the brand name in each article dynamically corresponds to the appropriate brand. Presently, there is no placeholder functionality within Content Blocks for this purpose.
Due to the lack of placeholder support in Content Blocks, we are forced to manually update each article more than 100 times to reflect the correct brand name. This process is time-consuming, inefficient, and prone to errors. There is no existing workaround within Guide that allows us to streamline this task.
We request the implementation of placeholder functionality within Content Blocks that allows dynamic insertion of brand-specific information. This feature would enable us to create a single Content Block for an article and have placeholders that automatically replace with the corresponding brand name upon publication. For instance, an article titled "How to Contact Support on {{brand_name}}" would dynamically insert the appropriate brand name, resulting in "How to Contact Support on Brand 1" for Brand 1, "How to Contact Support on Brand 2" for Brand 2, and so on.
Benefits:
- Efficiency: Dramatically reduce the time and effort required to maintain and update Help Center articles across multiple brands.
- Consistency: Ensure uniformity and accuracy in the information provided to users across different brands.
- Scalability: Easily manage and scale Help Center content as the number of brands grows, without a proportional increase in maintenance efforts.
- User Experience: Provide a more personalized and accurate help experience for users, with brand-specific information seamlessly integrated into support articles.
Use Case:
- Create a content block for an article template with placeholders (e.g., {{brand_name}}, {{contact_email}}).
- When publishing the article, the placeholders automatically populate with the correct brand-specific information.
- The article "How to Contact Support on {{brand_name}}" becomes "How to Contact Support on Brand 1" for Brand 1's Help Center, "How to Contact Support on Brand 2" for Brand 2's Help Center, etc.
Conclusion:
Implementing placeholder functionality within Content Blocks would be a game-changer for managing Help Center articles across multiple brands. It would optimize our content management processes, enhance accuracy, and provide a better experience for our users. We believe this feature aligns with best practices for content scalability and personalization, and we strongly advocate for its development and integration.
Thank you for considering this feature request. We look forward to your positive response and the possibility of seeing this enhancement in future updates.
Best regards,
Rose
0
0 comments